FAQ
Where can I find Ren and is there a physical cafe space?
Ren is starting with pop-up cafes and events around New York City, where we serve our signature matcha lattes. In the meantime, we’re working hard behind-the-scenes to build out a physical cafe space in the city.
How can I attend a Ren pop-up cafe or event in New York?
Follow us on Instagram (@rencafenyc) for all the updates you’ll need to know about our upcoming pop-up cafes and events, such as the date, time, location, and other details.
Some events are RSVP only due to the event venue’s limited space while others are open to anyone and everyone – hope to see you at one soon!
What kind of matcha powder do you use?
The matcha powder we use comes from the Uji region of Kyoto, Japan – the exclusive source of Uji matcha which is renowned for its vibrant green color, smooth texture, and balanced taste that combines sweetness with a slight bitterness.
Do you have dairy-free milk alternatives?
Please let us know of your dietary restrictions or preferences and we can make your drinks with oat milk, available at no extra charge. However, we strongly recommend lactose-free dairy milk for the best-tasting and smoothest signature matcha lattes.
What makes your signature matcha lattes special?
We believe that less is more. Ren's matcha lattes have simple ingredients but showcase a harmonious blend of rich, smooth matcha with a touch of sweetness and a subtle bitterness that creates a beautifully balanced flavor.
Do you offer food and desserts too?
At this time, we are only serving drinks. We will be introducing matcha-related foods and desserts in the future, so stay tuned for delicious additions to our menu.
Are you open to collaborations?
Yes, we are always open to collaborations – whether you’re a small business, artist, filmmaker, photographer, florist, designer, or any kind of creative. Please reach out to us at rencafenyc@gmail.com if you have a partnership opportunity in mind.
Can I book Ren for events?
Ren is available for corporate, brand, and private events. Please send us your event details and proposal to us at rencafenyc@gmail.com and we can get the conversation going.
Shipping and Return Policy
U.S. Domestic Shipping
Please allow up to 3-10 business days for your order to be shipped. You will get a shipping confirmation via email with tracking information as soon as it’s available.
International Shipping
At this time, we only offer shipping within the U.S. We appreciate your understanding and hope to expand our reach in the future.
Order Tracking
When we dispatch your order for delivery you will receive a unique tracking number by email. Please allow a few hours for the tracking number to become active.
Returns
Due to the perishable nature, we do not accept returns on tea purchases. However, if you are not satisfied with your tea purchase, please contact us at rencafenyc@gmail.com and we will do our best to work something out for you.
Merchandise returns will be considered on a case-by-case basis. All returned merchandise must be unused and undamaged with all original tags and packaging contents.
Note that we are not responsible for lost or stolen packages.